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Privacy policy

Last updated: October 28, 2026

MistleTune operates this store and website, including its related information, content, products and services (the “Services”). Our store is powered by Shopify. This Privacy Policy explains how we collect, use and share personal information when you visit mistletune.com, place an order, contact us or otherwise use the Services.

Personal information we collect

Depending on how you interact with us, we may collect:

  • Contact information: your name, billing and shipping addresses, email address and telephone number.
  • Payment and transaction information: payment details processed by our payment providers, order details, purchases, returns and refunds.
  • Account information: account credentials, settings and preferences, if you create an account.
  • Shopping information: products you view, add to your cart or wish list, and your interactions with the store.
  • Communications: information you provide in support requests, reviews or other correspondence.
  • Device and usage information: IP address, browser and device information, identifiers, pages visited and interactions with the Services.

Where information comes from

We collect information directly from you when you order, submit a form or contact us; automatically through cookies and similar technologies when you use the Services; and from service providers, business partners and other third parties involved in operating the Services.

How we use personal information

  • To process payments, fulfill and deliver orders, handle returns and refunds, provide customer support and send order updates.
  • To provide, personalize, maintain and improve the Services, remember preferences and understand how visitors use our store.
  • To send marketing communications and show relevant advertising where enabled and permitted by applicable law, including with consent where required.
  • To detect and prevent fraud, secure the Services, resolve disputes and enforce our policies.
  • To comply with legal obligations and respond to lawful requests.

Where applicable law requires a legal basis, we rely on performing our contract with you, our legitimate interests in operating and protecting the store, compliance with legal obligations, or your consent. Where we rely on consent, you can withdraw it without affecting earlier lawful processing.

How we share information

We may share personal information with Shopify and service providers that help us operate the store, including payment processing, hosting, analytics, customer support, order fulfillment and delivery. We may also share information with advertising and marketing partners where these features are enabled and permitted by law; when you request or consent to a disclosure; with affiliates involved in operating the Services; or as part of a business transaction such as a merger or sale.

We may disclose information to comply with law or legal process, investigate misuse, protect our rights or the rights of others, and help keep the Services secure.

Shopify’s role

Shopify hosts our store and processes information to provide and improve its services. Information may be processed by Shopify and its partners outside your country. Some Shopify features may use information about interactions with our store and other merchants to provide enhanced services. For these activities, Shopify may be responsible for processing your information independently.

Learn more in Shopify’s Consumer Privacy Policy and manage applicable Shopify privacy requests through the Shopify Privacy Portal.

Cookies, advertising and your choices

We and our providers use cookies and similar technologies to operate the store, remember preferences, measure performance and, where enabled, support relevant advertising. You can manage cookies through your browser and any privacy controls shown on the store. Blocking cookies may affect some features.

Depending on where you live, certain advertising disclosures may be considered a “sale,” “sharing” or processing for targeted advertising under local law. You may request to opt out by contacting us below. Where legally required and supported, we honor recognized Global Privacy Control signals for the browser or device sending the signal. Other “Do Not Track” signals may not be recognized.

You can unsubscribe from marketing emails using the link in those emails. We may still send transactional messages about your orders or account.

Your privacy rights

Depending on your location and applicable law, you may have rights to access personal information, request deletion or correction, receive a portable copy, opt out of targeted advertising or certain disclosures, restrict or object to processing, withdraw consent, or appeal a decision about a privacy request.

To exercise a right, contact us using the details below. We may need to verify your identity before fulfilling a request. Where permitted, an authorized agent may submit a request on your behalf with appropriate evidence of authority. We will not discriminate against you for exercising applicable privacy rights. Some requests may be subject to lawful exceptions.

Children’s information

The Services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided information to us, contact us to request deletion. We do not knowingly sell or share personal information of children under 16.

Security and retention

We use reasonable measures to protect personal information, but no method of transmission or storage is completely secure. We retain information for as long as reasonably needed to provide the Services, manage our relationship with you, comply with legal and recordkeeping obligations, resolve disputes and enforce agreements.

International transfers

Your information may be stored or processed outside your country, where privacy laws may differ. Where required for transfers from the European Economic Area or United Kingdom, we use recognized transfer mechanisms, such as applicable standard contractual clauses, or rely on an adequacy decision.

Third-party websites

Links to other websites and services are provided for convenience. Their privacy practices are governed by their own policies. Information you post publicly, including on social media, may be visible to others.

Changes and complaints

We may update this policy to reflect changes in our practices or legal requirements. We will post the revised policy with an updated date and provide additional notice when required. You can contact us with concerns or complaints. You may also have the right to complain to your local data protection authority.

Contact us

MistleTune is responsible for personal information handled under this policy. For privacy questions or requests, email MistleTune support at aboudia928@gmail.com and include “MistleTune privacy request” in the subject line.